London and New York, May 26, 2021 (GLOBE NEWSWIRE)- Smart Communications ™Announces today that it is a leading technology company focused on helping companies engage in more meaningful customer conversations and has been ranked as an industry-wide leader for the fourth consecutive year. .. 2021 Aspire CCM LeaderboardIn addition to being selected as the overall leader in customer communication management, the company has also been positioned as a leader in communications configuration, business automation categories and omni-channel orchestration.
Smart Communications’ overall leadership position and excellent strategic score were determined by an analysis of Aspire’s solution strengths, vision and global reach. The Aspire Leaderboard said:The healthy growth that Smart Communications enjoyed as a result of the COVID migration to the cloud in 2020 made it the top of the 2021 leaderboard list.“
“Smart Communications has secured its position as an overall leader in the 2021 CCM leaderboard thanks to its ability to provide the latest mature cloud-native customer communication management solutions that enhance the enterprise customer experience. Last year, Smart Communications continued to succeed in self-service for business users, building a suite of products with further developments such as AI-based migration and omni-channel orchestration. Pointed out to. Smart communication‘Main differentiators:
- The Conversation Cloud platform provides personalized omni-channel conversations throughout the customer experience and includes connectors to the broader CX ecosystem.
- Enhanced Migration Studio capabilities allow users to extract existing content from traditional systems into PDF and text documents into SmartCOMM ™ through enhanced artificial intelligence and machine learning capabilities.
- Integrated forms capabilities provided via SmartIQ ™ provide deep support for onboarding, activation, and registration use cases that have become increasingly important during a pandemic.
- Enhanced orchestration and real-time decision making to coordinate communication through customer preferred messaging channels for new customer onboarding, appointment management, complaint handling, and interactive self-service
- Content intelligence features that help users better understand existing content and better optimize communication readability, tones, and emotions.
- The only complete SaaS CCM platform that has been proven to provide enterprise-scale scalability in the cloud
“We are pleased that the Aspire Leaderboard has recognized Smart Communications as the overall leader in managing customer communications,” said CEO James Brown. “As the only company to offer personalized omni-channel conversations throughout the customer experience, we are committed to providing business value and innovation to our customers so they can have smarter, two-way conversations with their customers. We strive and take pride. “
You can access the 2021 Aspire CCM leaderboard Here..
About Smart Communications
Smart Communications is a leading technology company focused on helping companies engage in more meaningful customer conversations.That Conversation Cloud ™ The platform uniquely provides personalized omni-channel conversations throughout the customer experience, helping businesses succeed in today’s digital-centric, customer-driven world, while simplifying and running processes more efficiently. To do. Headquartered in the United Kingdom, Smart Communications serves more than 650 customers from offices in North America, Europe and Asia Pacific. Smart Communications’ Conversation Cloud platform includes enterprise-scale Customer Communication Management (CCM) capabilities. SmartCOMM ™, Made possible by the form conversion function SmartIQ ™ Trade documentation expertise SmartDX ™In 2021, the company acquired Assentis, a leading European software solution provider specializing in customer communication management (CCM) with a focus on the financial services industry. For more information smartcommunications.com
Aspire Leaderboard ™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consulting organization. Aspire does not recommend the vendors, products, or services included in the Aspire Leaderboard. Contact the Aspire team for customized RFP support. Here..
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Digital Customer Experience (DCX) industries. Through deep market expertise and global insights, Aspire works with technology providers, service providers, companies and investors to help them reach their CCM goals. For more information on how Aspire can help organizations navigate the complexity of the world of customer communication, visit the following URL: http://www.aspireccs.com..